FREQUENTLY ASKED QUESTIONS

Answers to some common questions

Cancelation Policy

We have a 48 hour cancelation policy. If you need to cancel for any reason please give us the courtesy of doing so within 48 hours of your tour.

Weather

Please check the 5 day forecast. We go out rain, snow or shine, but if you prefer not to, the 5 day weather forecast will help you to cancel within 48 hours.

What To Wear

The most important thing is to dress appropriately for the weather and to make sure you have good walking shoes. Sneakers or hiking shoes are best.

General Information

Is the pricing per group or per person?

For our private tours, the prices listed are the total cost for the group, not the individuals of that group. For our public group tours the price is per guest.

Where do the tours begin?

All of our Group Tours have a set meeting point. For a Private Tour we can meet you at the concierge desk of your hotel as long as it is in Manhattan. For some Private Tours that focus on a certain area, it will maximize your tour time to meet in that area.

Why don't we go to the Statue of Liberty?

To go directly to the Statue of Liberty requires long lines and security checks, which can take up to two hours. We prefer to share with you the neighborhoods and hidden gems of NYC you would not likely see on your own. We can certainly guide you on how to get to the Statue of Liberty on your own during your stay in NYC. Another option is to take the hour long Staten Island Ferry, which goes past the Statue of Liberty for a closer look. Note that this might take away time from visiting other sights.

Do we visit the 9/11 Memorial?

We can explore the new World Trade Center site and go inside Saint Paul's Chapel, one of the other memorial sites, on both private and group tours. We'll discuss the history of these sights and the events of the day. The Memorial Reflecting Pools are now open to the puplic without a timed ticket needed. Some guides do go to the reflective pools while other guides prefer to go to Saint Paul's Chapel and leave the reflective pools for folks to see on their own time. Most of our guides were here for the events of 911 and have very personal feelings about what is the most respectful way to view the site. Some feel it is inappropriate to go the the reflective pools with a group and speak out loud and feel it is something that should be left for folks to reflect on in their own time in a quiet way. Others feel that they are comfortable going to the reflective pools and sharing their personal stories. As a company we respect each guides sentiments and do leave the decsion up to them. We hope you understand the flexibility we have given considering the very deep emotions behind each of their experiences. The 9/11 Museum is now open to the public as well but it requires admission and timed entry. We CANNOT include the Museum on any tour. If you are doing a PRIVATE TOUR, we can conclude at the museum so you can set up your museum passes to coincide with the end of your tour.

Do you ever combine people to share a private tour to cut costs?

Unfortunately we do not, but this is why we offer small Group Tours. As another option, you are more than welcome to try and do this on your own. What we suggest is going to a travel forum like Trip Advisor and mention that you are going to NYC and would like to cut cost by sharing a private tour. Leave the dates and our companies name and what tour you were thinking about doing. You never know, you might find someone.

Do our tours stop for lunch?

Our three and four hour tours usually stop for a restroom and water break, but not for food. On our six hour tours, we do stop for a meal. Some people like to grab a quick pizza or a New York City hotdog, and some people like to sit down for a nice relaxing meal in Little Italy or Chinatown. On a private tour either is an option, but just know that if we sit down for a relaxing meal we might have to move faster to get in the rest of the sights. On our group tours we usually stop in Greenwich Village or another area that has multiple options. 

Is lunch and subway travel included in the price of the tour?

Subway cost and lunch are not included in the price of the tour. The Subway will cost around $10 per person for a six hour tour and $4 to $6 for a three or four hour tour. Lunch costs will depend on where you decide to dine.

Is it okay to tip your tour guide?

Tipping is always optional, and if it means you are not going to be able to feed your children tonight, then please save your money. But if you have a great time and want to thank your tour guide, gratuities are very much appreciated. Like any service industry 10% to 20% is a general rule of thumb in the USA, and again is always greatly appreciated. 

Do you offer tours in other languages?

To book a tour offered in a different language you will need to book a private tour. We do not offer public group tours in any foreign language. We have tour guides who are available for private tours who are fluent in French and Spanish. We also have guides who are semi-fluent in Italian. When you send your booking form, you will be asked if you need a guide who speaks a language other than English.

Are your tours appropriate for kids?

We do always suggest doing a private tour if you are coming with young children under the age of 8 years old. Every child is different of course and you know your child best. Our group tours do move at a set pace, which is why we suggest a private tour where you can go at a pace that is comfortable for your child and you can stop when needed. Please also remember, if you have a stroller it can be tough going up and down the subway stairs. If you have an infant we have found that being able to strap your baby to you chest or back is a lot easier. We do love children and find that they truly enjoy the experience. It's just a matter of choosing the right tour for them. 

How much walking do we do?

The longer the tour the more walking we do. So keep this in mind when booking a three hour or a six hour tour. Our tours travel by subway and foot. We do not use a bus or car. This is is one of the things that makes our tours so special. Our tours require the ability to walk long distances. If you have any serious health problems or mobility issues, our company might not be right for you. If you book a private tour we can go at whatever pace the group chooses. Please keep in mind that the faster the pace, the more we get to see. What is most important though is that you are comfortable and enjoy the day. If you have any mobility issues please book a private tour. Our group tours are open to everyone and guests need to be able to keep the pace. You must make a fair assessment of your ability and if you have any doubts we strongly encourage you to book our private tour.

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